1. Information We Collect

Running an educational platform means we need certain information to provide you with quality service. Here's what we gather and why it matters.

Personal Information You Provide

When you sign up or interact with our platform, you share information directly with us:

• Contact details like your name, email address, and phone number
• Account credentials and profile information
• Payment information when you enroll in programs
• Communication preferences and course selections
• Any information you include in messages to our support team

2. How We Use Your Information

The data we collect serves specific purposes—none of it sits idle. Here's how we put your information to work.

Service Delivery

First and foremost, we use your data to provide the educational services you signed up for. This includes processing enrollments, managing your account, delivering course materials, and tracking your progress through programs.

Communication

We'll send you important updates about courses you're enrolled in, changes to our policies, technical issues that might affect you, and responses to questions you've asked. You can opt out of promotional messages, but we'll still need to send essential service notifications.

Platform Improvement

Analytics help us understand what's working and what isn't. We analyze usage patterns to identify popular courses, find confusing interface elements, and generally make the platform more useful. This data is typically aggregated and anonymized.

Legal Compliance

Sometimes we're required by law to process or retain certain data. We comply with Vietnamese regulations regarding educational institutions and data protection.

3. Your Rights Under Vietnamese Law

Vietnam's data protection framework gives you specific rights regarding your personal information. We've designed our systems to honor these rights efficiently.

How to Exercise Your Rights

Send an email to help@mentracere.com with your request. We'll need to verify your identity before processing any data requests—this protects you from unauthorized access. Most requests are handled within 15 business days, though complex requests might take up to 30 days.

If you're not satisfied with how we've handled your privacy concerns, you have the right to file a complaint with Vietnam's relevant data protection authority.

4. Data Security Measures

Security isn't just a checkbox for us. We've implemented multiple layers of protection because your information deserves serious safeguarding.

Despite our best efforts, no system is completely invulnerable. If we ever experience a data breach that affects you, we'll notify you within 72 hours as required by law and explain what happened and what we're doing about it.

5. Data Sharing and Third Parties

We don't sell your personal information. Period. But we do work with certain partners to operate our platform effectively.

Service Providers

Some trusted third parties help us run the platform—payment processors, email service providers, hosting companies, and analytics tools. These companies only receive the specific data they need to perform their functions, and they're contractually obligated to protect your information and use it solely for the services they provide us.

Educational Partners

If you enroll in programs co-delivered with partner institutions, we may share relevant information with those organizations. You'll always be informed before such sharing occurs.

Business Transfers

If MentraCere is acquired or merged with another company, your information would be transferred as part of that transaction. The new entity would still be bound by this privacy policy until they provide notice of any changes.

6. Data Retention Periods

We don't keep information longer than necessary. Different types of data have different retention requirements based on legal obligations and operational needs.

After retention periods expire, we securely delete or anonymize data so it can no longer identify you personally.

7. International Data Transfers

Our primary servers are located in Vietnam, where your data is stored and processed. Some of our service providers operate servers in other countries, which means your information might occasionally be transferred internationally.

When this happens, we ensure adequate protections are in place through standard contractual clauses and by working only with providers that maintain strong data protection standards. You have the right to request information about specific international transfers that affect your data.

8. Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies. These small files help the platform remember your preferences and track how people use our services.

Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function—you can't opt out of these without breaking core features
• Functional Cookies: Remember your preferences like language settings and theme choices
• Analytics Cookies: Help us understand usage patterns to improve the platform
• Marketing Cookies: Track your interaction with our promotional content (you can opt out)

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We respect "Do Not Track" signals where technically feasible.

9. Children's Privacy

Our platform is designed for learners aged 16 and older. We don't knowingly collect information from anyone under 16 without verified parental consent. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.

For students between 16 and 18, we recommend parental involvement in decisions about enrollment and data sharing, though it's not legally required in Vietnam.

10. Changes to This Policy

Privacy regulations evolve, and so do our practices. When we make changes to this policy, we'll update the date at the top and notify active users by email if the changes significantly affect how we handle your data.

We encourage you to review this policy periodically. Continuing to use our services after changes take effect means you accept the updated terms.

11. Contact Information for Privacy Matters

Questions, concerns, or requests related to your privacy should be directed to our dedicated privacy team. We take these inquiries seriously and aim to respond promptly.